Privacy Policy

We may collect personal identification information from you in a variety of ways — including when you visit our Website, download and use our App, register an account, place an order, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features, or resources we make available on our Platform.

Information you may provide to us includes:

• Contact Information

  Name, email address, phone number, and shipping/billing address.

• Payment Information

  Credit card numbers, UPI details, or other payment specifics — processed securely via third-party payment gateways. We do not store full payment details on our servers.

• Account Information

  Usernames, passwords, profile pictures, and purchase history.

• Communications

  Any messages, emails, reviews, or feedback you send to us.

Information we collect automatically via the Website and App:

When you interact with our Platform, we may automatically collect non-personal identification information about you — including your IP address, browser type, mobile device type, mobile operating system, unique device identifiers (such as IMEI or MAC address), and data about your behaviour on our Platform, such as pages or screens visited, time spent, and links or buttons clicked.

We may use the information we collect from you for the following purposes:

• To process transactions

  To accurately process and fulfil your orders, manage payments, and handle shipping and returns.

• To provide and maintain the App

  To ensure the App functions properly, troubleshoot bugs, and provide technical support.

• To improve customer service

  To respond effectively to your customer service requests and support needs.

• To personalise your experience

  To understand how our users, as a group, use the services and resources on our Platform.

• To improve our Platform

  To continually improve our Website and App offerings based on the information and feedback we receive from you.

• To send periodic communications

  Updates on your orders via email, SMS, or in-app push notifications — and, if you opt in, company news and related product or service information.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Platform. Sensitive and private data exchange between the Platform and its users happens over an SSL-secured communication channel, and is encrypted and protected with digital signatures.

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information — not linked to any personal identification information — regarding visitors and users with our business partners, trusted affiliates, and advertisers, for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Platform, or administer activities on our behalf — such as sending out newsletters, processing payments, facilitating push notifications, or shipping orders. We share your information with these third parties only for those limited purposes, and only where you have given us your permission.

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request that we correct or update your personal data.
• Request that we delete your personal data or close your account.
• Opt out of marketing emails by clicking "unsubscribe," and opt out of push notifications in your device settings.

4Layers has the discretion to update this Privacy Policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to check this page, or the policy linked within the App, periodically for changes — it is your responsibility to review this policy and stay informed about how we protect the information we collect.